STANDARD
PREMIER SERVICE
REGULAR ONSITE SERVICE
MANAGED SERVICES
  NS Optimum hardware purchase
Bronze Premier Service
Silver Premier Service
Gold Premier Service
Rent'a' Techie
Termly
Rent'a' Techie
Monthly
Rent'a' Techie
Fortnightly
Rent'a' Techie
Weekly
Primary School
Support Band 1
Primary School
Support Band 2
Primary School
Support Band 3
Secondary School
Support
Band 1
Secondary School
Support
Band 2
Secondary School
Support Band 3
Technical Hotline Support
Telephone assistance with hardware issues
P
P
P
P
P
P
P
P
P
P
P
P
P
P
Remote Server Diagnostics
Break/fix cover for server software & configurations
 
P
P
P
       
P
P
P
P
P
P
Advanced Onsite Server Support
Onsite break/fix cover for server software & configuration errors
   
P
P
       
P
P
P
P
P
P
Regular Onsite Engineer Visit
Pre-emptive & regular network maintenance, loading software & resolving issues
     
P
Termly
P
Termly
P
Monthly
P
Fortnightly
P
Termly
P
Monthly
P
Monthly
P
Monthly
P
Fortnightly
Fulltime onsite as part of a Managed Service
Fulltime onsite as part of a Managed Service
Annual Onsite ICT Review
Onsite meeting with NS Optimum account manager to discuss the past year network performance & future ICT direction
               
P
P
P
P
P
P
Everyday Technical Hotline Support
Telephone assistance with everyday ICT network configuration & software issues
                 
P
P
P
P
P
Everyday Remote Diagnostic Support
Remote dial-in assistance with everyday ICT network configuration & software issues
                   
P
P
P
P
Everyday Onsite Technical Support
Same/next day onsite assistance with everyday ICT network configuration & software issues
                       
P
P
Fulltime Onsite Technician Service
Permanent onsite presence by a fully trained schools ICT technician
                         
P
Fulltime Onsite Network Manager
Permanent onsite presence by a fully trained Microsoft Certified senior network manager
                         
P

back to Support

Follow us...
twitter   facebook   blogger
 
NS Optimum for all your computer needs email sales